*{box-sizing:border-box}body{margin:0;background:#f3f6f7;color:#18313e;font:15px/1.55 system-ui,-apple-system,"Segoe UI",sans-serif}a{color:#087f78;text-underline-offset:3px}a:hover{color:#065c57}button,.button{display:inline-block;background:#087f78;color:#fff;border:1px solid transparent;border-radius:7px;padding:11px 18px;font:inherit;font-weight:650;text-decoration:none;cursor:pointer;text-align:center}button:hover,.button:hover{background:#066e68;color:#fff}button:focus-visible,a:focus-visible,input:focus-visible,select:focus-visible,textarea:focus-visible,summary:focus-visible{outline:3px solid #e5ab3f;outline-offset:3px}.secondary{background:#e8efef;color:#214654;border-color:#d6e1e4}.secondary:hover{background:#dbe8e8;color:#17333f}.small{font-size:13px;padding:8px 13px}.brand{font-size:23px;font-weight:780;letter-spacing:-.7px;text-decoration:none;color:#17303d;white-space:nowrap}.brand span{color:#087f78}.app-header{display:flex;align-items:center;gap:42px;padding:17px 40px;background:#fff;border-bottom:1px solid #dde6e8}.app-header nav a{font-weight:650;text-decoration:none;border-bottom:2px solid #087f78;padding:20px 2px}.logout{display:flex;gap:15px;align-items:center;margin-left:auto;font-size:13px}.logout button{margin:0}.demo-bar{padding:8px 40px;background:#e7f0f0;color:#456267;font-size:12px;letter-spacing:.1px}.workspace{max-width:1360px;margin:34px auto;padding:0 40px}.eyebrow{font-size:11px;font-weight:750;letter-spacing:1.7px;color:#087f78;margin:0 0 10px}h1{font-size:32px;letter-spacing:-.8px;line-height:1.2;margin:0 0 12px}h2{font-size:19px;line-height:1.3;letter-spacing:-.25px;margin:0 0 12px}p{margin:8px 0 15px}.muted,.help,.note,small{color:#62757f}.help,.note{font-size:12px;line-height:1.5}.note{margin:18px 0 0}.page-heading{display:flex;justify-content:space-between;align-items:center;gap:24px;margin:25px 0}.page-heading p:last-child{margin-bottom:0}.card{background:#fff;border:1px solid #dbe5e8;border-radius:11px;padding:25px;box-shadow:0 2px 4px #132b3803}.list-card{padding:0;overflow:hidden}.filters{padding:24px;display:flex;align-items:end;gap:14px;background:#fff}.filters .search-field{flex:1}.filters select{min-width:210px}.filters button{margin:0;white-space:nowrap}.clear-filter{font-size:13px;padding-bottom:12px}.filters label{font-size:12px;margin-top:0}.table-meta{padding:12px 24px;border-top:1px solid #e5edef;color:#637782;font-size:12px}.table-meta strong{color:#18313e}.table-meta span{float:right}.table-scroll{overflow:auto}table{width:100%;border-collapse:collapse;text-align:left}th{background:#f6f9fa;padding:13px 24px;color:#5c737e;font-size:11px;font-weight:750;text-transform:uppercase;letter-spacing:.5px;border-block:1px solid #e5edef}td{padding:20px 24px;border-bottom:1px solid #e8edef;vertical-align:top;font-size:14px}tr:last-child td{border-bottom:0}td strong,td small{display:block}td strong{font-weight:600}td small{font-size:12px;margin-top:4px}.case-number{display:block;font-weight:750;font-size:13px;margin-bottom:6px;text-decoration:none}.service-line{display:block;font-size:12px;margin-top:7px;color:#61757b;max-width:280px}.date-cell{white-space:nowrap}.pill{display:inline-block;white-space:nowrap;border-radius:99px;background:#e1f2ee;color:#166654;padding:5px 11px;font-size:12px;font-weight:650}.pill.received{background:#edf1f6;color:#4e6377}.pill.working{background:#e8eefb;color:#425d94}.pill.ready{background:#dcf1e8;color:#186b4b}.pill.neutral{background:#e9edee;color:#5b6b72}.pill.failed{background:#ffebe6;color:#a44930}.empty{text-align:center;padding:55px 20px}.empty h2{margin-bottom:8px}.pagination{display:flex;justify-content:center;gap:25px;border-top:1px solid #e4edef;padding:19px;font-size:13px}.back-link{font-size:13px;text-decoration:none}.intake-form{max-width:1050px}.intake-form>.card{margin-bottom:20px}.section-heading{display:flex;gap:15px;margin-bottom:15px}.section-heading h2{margin:0 0 5px}.section-heading p{font-size:13px;margin:0}.step-number{flex:0 0 30px;height:30px;border-radius:50%;background:#e3f0ee;color:#087f78;text-align:center;line-height:30px;font-weight:700}.form-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:0 20px}.form-grid.two{grid-template-columns:repeat(2,minmax(0,1fr))}.field{margin:15px 0}label{display:block;font-weight:600;font-size:13px;margin:0 0 7px}input,select,textarea{display:block;width:100%;font:inherit;font-size:14px;padding:10px 12px;border:1px solid #b9cbd0;border-radius:6px;color:#18313e;background:#fff}textarea{resize:vertical}input[type=checkbox]{width:18px;height:18px;flex-shrink:0}.checkbox-field{display:flex;align-items:center;flex-wrap:wrap;gap:10px}.checkbox-field input{order:-1}.checkbox-field label{margin:0}.field .help{margin:6px 0 0}.field-error input,.field-error textarea,.field-error select{border-color:#b94736}.field-message{font-size:12px;color:#a32f25;margin:5px 0}.error,.message{padding:15px 18px;border-radius:7px;background:#fff0ec;color:#922d25;border:1px solid #f1c8c0}.error ul{padding-left:18px;margin:6px 0}.message.success{background:#e3f4eb;color:#246447;border-color:#bcdfcf}.form-footer{display:flex;align-items:center;justify-content:space-between;gap:20px;padding:0 0 20px}.form-footer p{max-width:540px;font-size:13px}.actions{display:flex;gap:10px;flex-wrap:wrap}.form-footer button{margin:0}form button{margin-top:12px}.state-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));border:1px solid #d8e3e6;border-radius:10px;background:#fff;margin:25px 0}.state{padding:20px 24px;border-right:1px solid #e1e9eb}.state:last-child{border:0}.state span,.state strong,.state small{display:block}.state span{color:#687e87;font-size:12px;margin-bottom:6px}.state strong{font-size:19px;font-weight:650}.state small{font-size:12px;margin-top:5px}.debt{color:#a35b20}.next-step{border-left:4px solid #087f78;padding:18px 22px;background:#e7f1ef;border-radius:0 8px 8px 0;margin:0 0 24px}.next-step h2{margin:7px 0}.next-step p{font-size:13px;margin:0;color:#476569}.detail-grid{display:grid;grid-template-columns:minmax(0,1.8fr) minmax(300px,1fr);gap:22px}.main-column,.side-column{min-width:0}.detail-grid .card{margin-bottom:22px}.facts{margin:0}.facts>div{display:grid;grid-template-columns:160px minmax(0,1fr);gap:15px;padding:12px 0;border-bottom:1px solid #eef2f3}.facts>div:last-child{border:0}.facts dt{font-size:12px;color:#647b85}.facts dd{margin:0;font-size:14px;overflow-wrap:anywhere}.facts small{display:block;margin-top:5px;font-size:11px}.history-entry{padding:15px 0;border-bottom:1px solid #e5ecee;font-size:14px}.history-entry p{margin:8px 0}.history-entry small{font-size:11px}.history-entry:last-child{border:0}details{border-top:1px solid #e0e9eb;margin-top:18px;padding-top:16px}summary{cursor:pointer;font-size:14px;font-weight:650;color:#1b5f62;padding:2px 0}details[open]>summary{margin-bottom:14px}details form{margin-top:14px}.document{padding:15px 0;border-bottom:1px solid #e8edef}.document strong,.document small{display:block}.document small{font-size:11px;margin:5px 0 12px}.pending{padding:12px;background:#fff5e2;border:1px solid #eddfbd;border-radius:6px;font-size:12px;color:#7c591d;margin:15px 0}.pending small{color:#8e7345}.attachment{border-top:1px solid #e5edef;padding:14px 0;font-size:13px;overflow-wrap:anywhere}.attachment small{display:block;font-size:11px;margin-top:5px}.timeline{list-style:none;padding:0 0 0 14px;margin:22px 0 0;border-left:1px solid #d6e4e7}.timeline li{position:relative;padding:0 0 22px 12px;font-size:13px}.timeline li:last-child{padding-bottom:0}.timeline li:before{content:"";position:absolute;top:5px;left:-19px;width:8px;height:8px;background:#79a59d;border-radius:50%}.timeline li p{font-size:12px;margin:5px 0;overflow-wrap:anywhere}.timeline small{font-size:11px;display:block;margin-top:5px}.app-footer{max-width:1360px;margin:35px auto 20px;padding:0 40px;display:flex;justify-content:space-between;gap:15px;color:#788c95;font-size:11px}.skip-link{position:absolute;left:10px;top:-80px;background:white;padding:10px;z-index:10}.skip-link:focus{top:10px}.login{max-width:470px;margin:9vh auto;background:#fff;padding:38px;border:1px solid #dce6e9;border-radius:12px}.login .eyebrow{margin-top:35px}.login h1{font-size:27px}.login label{margin-top:18px}.login button{width:100%;margin-top:22px}.login .note{margin-top:25px}.login .muted{font-size:14px}
@media(max-width:1000px){.workspace{padding:0 24px}.app-header,.demo-bar{padding-left:24px;padding-right:24px}.detail-grid{grid-template-columns:minmax(0,1.5fr) minmax(280px,1fr)}td,th{padding-left:16px;padding-right:16px}.facts>div{grid-template-columns:125px minmax(0,1fr)}.form-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}
@media(max-width:760px){.app-header{padding:14px 18px;gap:18px;flex-wrap:wrap}.brand{font-size:21px}.app-header nav{display:none}.logout{gap:8px;font-size:11px}.logout .small{font-size:12px;padding:7px 10px}.demo-bar{padding:8px 18px;font-size:10px}.workspace{margin:23px auto;padding:0 18px}h1{font-size:27px}.page-heading{align-items:flex-start;flex-wrap:wrap;gap:16px;margin:20px 0}.page-heading .button{padding:10px 16px}.page-heading .muted{font-size:13px}.filters{padding:18px;flex-wrap:wrap;gap:12px}.filters .search-field{flex-basis:100%}.filters select{min-width:0}.filters>div:nth-child(2){flex:1}.table-meta{padding:12px 18px}.table-meta span{display:none}table{min-width:770px}.card{padding:20px}.list-card{padding:0}.form-grid,.form-grid.two{grid-template-columns:1fr}.form-footer{align-items:stretch;flex-direction:column}.state-grid{grid-template-columns:1fr}.state{border-right:0;border-bottom:1px solid #e1e9eb;padding:15px 20px}.state strong{font-size:17px}.detail-grid{grid-template-columns:1fr}.side-column{order:-1}.facts>div{grid-template-columns:105px minmax(0,1fr);gap:12px}.next-step{padding:16px 18px}.app-footer{padding:0 18px;flex-direction:column;margin-top:25px;gap:5px}.login{margin:30px 18px;padding:28px}.section-heading p{font-size:12px}}

.unpaid-balance{color:#a32f25;font-weight:650}

/* Adaptive intake and stage forms retain the existing sober service palette. */
[hidden]{display:none!important}#id_case_type{display:flex;flex-wrap:wrap;gap:12px}#id_case_type>div{flex:1;min-width:190px;padding:14px;background:#f1f7f6;border:1px solid #cfdfdc;border-radius:8px}#id_case_type label{display:flex;gap:10px;align-items:center}#id_case_type input{width:auto} .stage-action{scroll-margin-top:24px}.stage-action summary{font-weight:600} .stage-action form{padding-top:16px}#intake-preview{border:2px solid #126b64}.facts dd{overflow-wrap:anywhere}.filters{flex-wrap:wrap}.pill.external{background:#e9efff;color:#294978}.pill.returned_review,.pill.terminated,.pill.waiting_customer{background:#fff0d6;color:#795013}

.worklists{display:flex;gap:.6rem;flex-wrap:wrap;margin:1rem 0}.worklists a{padding:.6rem .8rem;background:#fff;border:1px solid #ccd6df;border-radius:.4rem}.app-header nav{display:flex;gap:1rem;flex-wrap:wrap}#kit-choices{display:flex;gap:1rem;flex-wrap:wrap}#kit-choices label{display:flex;align-items:center;gap:.4rem}#kit-choices input{width:auto}

.card p,.card li,.card summary{overflow-wrap:anywhere}.card,.card details,.main-column,.side-column{min-width:0}

.platform-modules{display:grid;grid-template-columns:repeat(auto-fit,minmax(min(100%,280px),1fr));gap:1.25rem}.platform-modules .card{margin:0 0 1.5rem}.app-header nav{flex-wrap:wrap}.table-scroll{overflow-x:auto}
@media(max-width:760px){
 .app-header{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:8px 12px;padding:12px 18px}
 .app-header .brand{grid-column:1;grid-row:1;align-self:center}
 .app-header .logout{grid-column:2;grid-row:1;margin:0}
 .app-header nav{grid-column:1/-1;grid-row:2;display:flex;flex-wrap:nowrap;gap:1.1rem;overflow-x:auto;white-space:nowrap;padding:3px 0 8px;scrollbar-width:thin}
 .app-header nav a{padding:5px 1px;flex:none}
}

.detail-search{display:flex;align-items:center;gap:.55rem;flex-wrap:wrap;margin:.25rem 0 1rem}
.detail-search label{font-weight:600}
.detail-search input{flex:1 1 15rem;max-width:30rem}
@media(max-width:600px){.detail-search input{max-width:none}.detail-search button{width:auto}}

/* Store workplace finishing: keep operational text legible and the pilot checklist in administration. */
.readiness-list{list-style:none;margin:0;padding:0}.readiness-list li{display:grid;grid-template-columns:76px minmax(0,1fr) auto;gap:16px;align-items:start;padding:14px 0;border-bottom:1px solid #e3ebed}.readiness-list li:last-child{border-bottom:0}.readiness-list strong,.readiness-list small{display:block}.readiness-list small{font-size:13px;color:#4f626d;margin-top:3px}.readiness-status{font-size:12px;font-weight:750;color:#7a4e12;background:#fff0d6;border-radius:99px;padding:4px 9px;text-align:center}.readiness-status.ready{color:#126044;background:#def2e6}.readiness-list a{white-space:nowrap}button:disabled{cursor:not-allowed;opacity:.55}.card fieldset{border:1px solid #d5e0e3;border-radius:8px;margin:14px 0;padding:12px 15px}.card fieldset .checkbox-field{margin:8px 0;font-size:15px}.card>h2{margin-bottom:14px}.app-header nav a{border-bottom:2px solid transparent}.app-header nav a:hover{border-bottom-color:#087f78}.app-header nav{row-gap:4px}.detail-grid .card h2{font-size:20px}.detail-grid .card p,.detail-grid .card summary{font-size:14px}.detail-grid .card small{font-size:12px}@media(max-width:760px){.app-header nav{flex-wrap:wrap;overflow:visible;white-space:normal;gap:4px 14px}.app-header nav a{font-size:14px;padding:5px 0}.readiness-list li{grid-template-columns:70px minmax(0,1fr);gap:8px}.readiness-list a{grid-column:2}.card fieldset .checkbox-field{align-items:flex-start}}

.case-shortcuts{display:flex;flex-wrap:wrap;align-items:center;gap:14px;margin:16px 0}.case-shortcuts a{min-height:40px;display:inline-flex;align-items:center}html{scroll-behavior:smooth}section[id],details[id]{scroll-margin-top:20px}.daily-overview{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:14px;margin:18px 0}.daily-overview a{display:block;text-decoration:none;border:1px solid #c8d8dc;border-radius:10px;padding:18px;background:#f4f9f8}.daily-overview strong{display:block;font-size:28px;color:#173b47}.home-search{display:flex;gap:10px;flex-wrap:wrap}.home-search input{flex:1;min-width:180px}@media(max-width:600px){.daily-overview{grid-template-columns:1fr}.daily-overview a{display:flex;align-items:center;gap:16px}.daily-overview strong{font-size:24px}}

/* Local pilot UI: restrained palette and clear operational hierarchy. */
:root{--ui-bg:#f3f5f7;--ui-surface:#fff;--ui-ink:#172a3a;--ui-muted:#526478;--ui-line:#d6dee8;--ui-primary:#1455a3;--ui-primary-hover:#0b3f80;--ui-info:#315c94;--ui-warning:#865500;--ui-success:#176345;--ui-danger:#9c302d;--ui-focus:#e6a531}
body{background:var(--ui-bg);color:var(--ui-ink);font-size:16px}
a{color:var(--ui-primary)}a:hover{color:var(--ui-primary-hover)}
button,.button{background:var(--ui-primary);color:#fff;min-height:42px}
button:hover,.button:hover{background:var(--ui-primary-hover)}
.secondary{background:#fff;color:var(--ui-primary);border-color:#9db2c7}
.secondary:hover{background:#eaf1f8;color:var(--ui-primary-hover)}
button:focus-visible,a:focus-visible,input:focus-visible,select:focus-visible,textarea:focus-visible,summary:focus-visible{outline:3px solid var(--ui-focus);outline-offset:3px}
input,select,textarea{font-size:16px;border-color:#a8b8c6;min-height:42px}
label{font-size:14px;color:var(--ui-ink)}
small,.help,.note{font-size:13px;color:var(--ui-muted)}
.card{border-color:var(--ui-line);box-shadow:none}
.pill{font-size:13px;font-weight:700}
.pill.received,.pill.working,.pill.external,.pill.customer_shipping{background:#eaf1fb;color:#264f86}
.pill.ready{background:#e0f3e9;color:#176345}
.pill.returned_review,.pill.waiting_customer,.pill.terminated,.pending{background:#fff1d9;color:#704800}
.pill.failed,.unpaid-balance{color:var(--ui-danger)}
.pill.failed{background:#fae8e5}
.brand{font-size:21px;color:var(--ui-ink)}.brand span{color:var(--ui-primary)}
.app-header{display:block;padding:0;background:#fff;border-bottom:1px solid var(--ui-line)}
.header-main{max-width:1360px;margin:auto;padding:0 28px;min-height:66px;display:flex;align-items:center;gap:26px}
.app-header .primary-nav{display:flex;align-items:stretch;gap:2px;height:66px;white-space:nowrap}
.app-header .primary-nav a{display:flex;align-items:center;padding:0 16px;border-bottom:3px solid transparent;color:#435668;font-size:15px;font-weight:700}
.app-header .primary-nav a:hover{background:#f3f6fa;border-color:#9dbad8}
.app-header .primary-nav a[aria-current=page]{border-color:var(--ui-primary);color:var(--ui-primary);background:#edf3fa}
.app-header .header-menu{margin:0;padding:0;border:0;position:relative}
.header-menu summary{list-style:none;display:flex;align-items:center;min-height:42px;padding:0 12px;border-radius:6px;color:#42576d;font-size:14px}
.header-menu summary::-webkit-details-marker{display:none}
.header-menu summary:after{content:'⌄';margin-left:7px;font-size:18px}
.header-menu summary:hover,.header-menu summary[aria-current=page]{background:#edf3fa;color:var(--ui-primary)}
.header-menu[open]>summary{margin:0}
.menu-panel{position:absolute;top:calc(100% + 5px);right:0;z-index:30;min-width:245px;padding:6px;background:white;border:1px solid var(--ui-line);border-radius:9px;box-shadow:0 12px 28px #172a3a20}
.menu-panel a{display:block;padding:10px 12px;text-decoration:none;color:var(--ui-ink);font-size:14px;border-radius:5px}
.menu-panel a:hover{background:#edf3fa;color:var(--ui-primary)}
.account-nav{display:flex;align-items:center;gap:12px;margin-left:auto;min-width:0}
.account-nav>a{display:block;min-width:0;max-width:180px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:var(--ui-ink);font-size:14px;font-weight:650;text-decoration:none}
.account-nav>a[aria-current=page]{color:var(--ui-primary);text-decoration:underline;text-decoration-thickness:2px}
.account-nav>a span{font-weight:400}
.account-nav .logout{margin:0}.account-nav .logout button{margin:0;min-height:34px;padding:5px 10px}
.app-header .service-subnav{display:flex;gap:8px;max-width:1360px;margin:auto;padding:0 28px;height:43px;align-items:end;border-top:1px solid #edf0f4}
.app-header .service-subnav a{padding:8px 13px 9px;border-bottom:2px solid transparent;color:#526478;font-size:14px;font-weight:650}
.app-header .service-subnav a:hover{background:#f3f6fa}
.app-header .service-subnav a[aria-current=page]{color:var(--ui-primary);border-color:var(--ui-primary)}
.workspace{margin:22px auto;padding:0 28px}
.eyebrow{font-size:12px;color:var(--ui-info)}
.page-heading{margin:12px 0 18px}
.next-step{background:#eaf1fb;border-color:var(--ui-primary)}
.next-step h2{color:var(--ui-ink)}
.step-number{background:#e8f0fb;color:var(--ui-primary)}
#id_case_type>div{background:#f5f8fc;border-color:var(--ui-line)}
summary{color:var(--ui-primary)}
.facts dt{font-size:13px;color:var(--ui-muted)}
.detail-grid .card p,.detail-grid .card summary{font-size:15px}
.detail-grid .card small,.timeline small,.document small{font-size:13px}
.history-entry small{font-size:13px}
@media(max-width:900px){.header-main{gap:12px;padding:0 18px}.app-header .primary-nav a{padding:0 10px}.account-nav>a span{display:none}}
@media(max-width:760px){
 .header-main{min-height:0;padding:9px 16px 0;display:grid;grid-template-columns:1fr auto auto;gap:6px 12px}
 .brand{grid-column:1;grid-row:1;font-size:20px}
 .account-nav{grid-column:2/4;grid-row:1;margin-left:0;gap:6px}
 .account-nav>a{max-width:110px;font-size:13px}
 .account-nav .logout button{font-size:12px;padding:5px 7px}
 .app-header .primary-nav{display:flex;grid-column:1/3;grid-row:2;height:44px;gap:0;overflow:auto;white-space:nowrap}
 .app-header .primary-nav a{padding:0 8px;font-size:13px}
 .app-header .header-menu{grid-column:3;grid-row:2;align-self:center}
 .header-menu summary{font-size:13px;padding:0 7px}
 .app-header .service-subnav{display:flex;padding:0 14px;height:42px;gap:2px;white-space:nowrap;overflow-x:auto}
 .app-header .service-subnav a{font-size:13px;padding:8px 9px}
 .workspace{margin:15px auto;padding:0 16px}
 .card{padding:17px}
 .detail-grid{gap:12px}
 .detail-grid .card{margin-bottom:12px}
}

.sr-only{position:absolute!important;width:1px!important;height:1px!important;padding:0!important;margin:-1px!important;overflow:hidden!important;clip:rect(0,0,0,0)!important;white-space:nowrap!important;border:0!important}

/* Confirm a worklist/module click immediately while the next server page loads. */
a.is-pending{color:#1455a3!important;background:#eef4fb!important}
a.is-pending::after{content:"";display:inline-block;vertical-align:middle;width:11px;height:11px;margin-left:7px;border:2px solid #9fbadc;border-top-color:#1455a3;border-radius:50%;animation:erp-nav-spin .7s linear infinite}
@keyframes erp-nav-spin{to{transform:rotate(360deg)}}
@media(prefers-reduced-motion:reduce){a.is-pending::after{animation:none;border-top-color:#1455a3}}